Refund policy

Returns & Refunds

 

Products once delivered/ services once fulfilled are non-returnable/ non-replaceable/ non-exchangeable/ non-refundable, save and except: (a) if the product is damaged, defective, expired at the time of delivery or incorrectly delivered, and (b) if the return/ refund/ replace/ For refunds and exchanges, please Contact Us bhubaneswarbmcmall@gmail.com for assistance."– if so, the return/ refund/ replacement/ exchange requests shall be processed in accordance with the terms of the relevant policy, including the specified timelines and conditions. You are requested to read the relevant policy of each product/ service as available on the BHUBANESWAR BMC MALL Platform before placing the order and further raising any request for return/ exchange or refund. You will be required to share proof of the issue (including images/ video) before any resolution can be provided. No refunds will be permitted for products/ services  that could not be delivered/ fulfilled due to reasons attributable to the customers/ users including incorrect location provided by the customer(s), the customer(s) being unresponsive on call, user’s building norms/ society restrictions, etc.

All refunds for permitted returns and permitted cancellations will be processed within 7 working days from the date of return/ cancellation approval of the product subject to satisfactory checks. 

Unless otherwise stated and/or as mutually agreed between BHUBANESWAR BMC MALL and the Customer, for payments made through electronic means such as debit card, credit card, net banking, UPI, etc., refunds shall be processed in the same manner as they are received or provided in the form of credit/ cashback/ coupon/ promotional code which shall be available for use against a subsequent invoice for transactions on the BHUBANESWAR BMC MALL Platform, in accordance with the specified terms, if any, such as validity period. Refund amount in the form of credits will reflect in Your account based on respective banks policies. Provided that, refunds, if any, for products purchased on cash on delivery basis shall be refunded only which shall expire after 30 days from the date of issuance. Users can opt-in for a promotional code refund for online payments as well. Refunds cannot be transferred back to any other payment method once the credit/ cashback/ coupon/ promotional code is initiated. All other promotional codes issued shall expire within 7 days from the date of its issuance. 

All refunds shall be made in Indian Rupees only.